Focusing on training made for a smooth implementation
While Cheryl was confident in her choice of ERP, that didn’t stop apprehension amongst employees. “We have a low staff turnover, so we have people who have been with us for 10 years using the same old system all that time. There was a lot of hesitation from them, especially because they didn’t feel the old system was broken”.
But for future functionality, a change needed to happen, and so implementation went ahead in early 2020. And quite quickly, the hesitative response turned into a positive one.
“Implementation went extremely well. I would say 200% better than I expected. Everyone is happy. And when I say everyone, I mean every single one. After three months, all staff could use the new system very well and have been commenting very positively on it.”
Achieving this positive response relied heavily on staff training. During the customisation period, HARMONiQ’s Distribution Business Process Specialist John Schrooten worked closely with Cheryl to ensure they had all the functionality they needed, simultaneously training her in the system. “John has a background in the Tile industry, so we spoke the same language and he had great knowledge of our business and products”.
Cheryl was then able to pass on the training to her teams, offering training on specific HARMONiQ functions depending on their role. It was an efficient method, made staff feel comfortable, and ensured everyone was trained in what they needed.
“The training was very, very well done, and we were very lucky to work with John.” – Cheryl Zhang, Manager – DW Tiles