Testing for success
Due to their highly individualised needs, Project Lighting took on a lot of the transition work themselves, headed up by IT Manager Josh Smith. By setting up a test environment, they were able to trial different things they needed before committing to making it a live procedure.
This choice was great for them to ensure they got exactly what they wanted – and they had HARMONiQ there for technical support the whole way through.
“Whenever we got stuck on something, I’d contact HARMONiQ and they’d have one of their rollout consultants help us through the process” – Josh Smith
Once their tests were done and it came time to completely transition to the new system, there was a big fear of the unknown. Moving from one system one day, to a completely different one the next, they expected to be putting out a lot of fires. But to their surprise, that wasn’t the case.
“We were surprised that the transition was pretty seamless, with very little drama” – Josh Smith
True customisation and unparalleled efficiency
Since implementing HARMONiQ in 2017, Project Lighting have not only been enjoying successes of their thorough testing, but have identified the following key areas of improvement:
Customisation: Due to their unique business processes, Project Lighting needed something that would offer the capabilities they wanted, not what someone else should think they should have. Being able to fully customise and test processes has allowed them to create a system that completely supports their business.
Control desk: By allowing them to offer information at a glance, customised to each user, the control desk feature has allowed Project Lighting to save time and better prioritise tasks. Staff can now clearly see what to address as soon as they come in every morning, and get notified when something isn’t right.
Reporting: Staff no longer have to export data to Excel spreadsheets and combine and analyse it manually just to get the information they need. With HARMONiQ, staff can now find all the information they need quickly, within the ERP.
“We can build custom reports really easily within HARMONiQ. It’s a lot less manual now.” – Josh Smith
Automation: The automation and user-friendly nature of HARMONiQ has saved time for managers, limiting the amount of hands-on work that had previously been required of them. They no longer feel they need to manually ‘spoon feed’ information to their teams, thanks to the automatic dissemination of information through HARMONiQ.
Growth: Probably the biggest advantage Project Lighting has experienced with HARMONiQ is the ability to grow their business. Since taking on the software 2 years ago, Project Lighting have been able to add another two branches to their portfolio, and it’s likely they won’t stop there. This growth has in part been facilitated by the new-found control, visibility and efficiency that HARMONiQ has provided the business. HARMONiQ’s flexibility and scalability has also allowed for their business software to grow as they do without expensive system upgrades or add-ons.
Find the right solution for you
While it took time, Josh and the team have no regrets about their choice to change system. In fact, they suggest taking the time to be clear on what you need, so you can ensure the correct choice of ERP. And they have no doubts HARMONiQ was the right choice for them.
“The technical support and customisation capabilities are the best part about using HARMONiQ. It’s a huge improvement for us.” – Josh Smith