There’s no denying that if you want to grow your business, you need to grow your revenue. But this doesn’t necessarily mean putting all your effort into growing your customer base. In fact, retaining and growing your existing customer base is more cost effective for your business than attempting to gain more customers. Don’t go […]
https://harmoniq.com.au/wp-content/uploads/march091.jpg6831023mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2019-03-25 08:46:402019-03-25 08:46:40How to use business CRM software to increase customer satisfaction – and profits
When we think about the factors that could be affecting the profitability of our business, our mind often skips straight to the big-ticket items – sales, cost structures or inventory. While it’s important to consider these bigger aspects, we often forget to think about other smaller inefficiencies that could be present – practices that have […]
Fail to plan, plan to fail. The idea of what a new ERP system and process automation can deliver for your business is exciting – but before you can experience the benefits, you need to undertake a successful implementation. In our last blog, we talked about how to decide whether an ERP system is right […]
The opportunities and benefits of workflow automation Whenever you’re considering a change in business process, it’s important to know why you’re making the change and what you’re getting out of it – especially when it’s going to affect the entire organisation. Enterprise Resource Planning (ERP) systems are software solutions that automate complex business processes. They […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2018-12-20 11:25:262018-12-20 11:25:26Is an ERP system the right move for you?
Have you been thinking about online selling? If you are, the good news is that online sales reached $1.5 trillion dollars worldwide in 2016, and over the last 2 years has continued to grow. That number demonstrates that customers are increasingly refusing to be limited by physical boundaries and the need to shop in store […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2018-08-28 15:56:352018-08-29 08:35:26Should you be selling online? Discover if e-commerce is right for your business
In my last blog, I spoke about the massive issues caused by manual systems, and how adopting process automation can help you control costs and eliminate these inefficiencies. But in competitive industries such as wholesale, distribution, or retail, you need to do much more than just eliminate inefficiencies. Every dollar counts, so you need to […]
It’s estimated that Australian wholesalers and retailers lose an average of 1.24% of total turnover per year through various forms of inventory shrinkage. That adds up to a huge amount of money — last year alone, it was estimated that a staggering $4.5 billion was lost due to inventory shrinkage in Australia’s retail, warehousing and distribution […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2018-06-28 10:44:382018-07-30 16:26:53Lost inventory getting you down? Fight inventory shrinkage with process automation.
In a globalised market that is fiercely competitive, your business needs to outperform its competitors wherever and whenever it can. One huge opportunity for competitive advantage is margin and cost optimisation. Last month, we established the importance of introducing tighter margin and cost controls. (And the risks of not doing it.) The next step: how […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2018-04-13 09:47:382018-04-17 10:46:273 essential considerations before you implement new margin and cost controls
A decade of blistering change — technology advances, economic uncertainties and rising customer expectations — has shifted the ground seismically for retail, warehousing and distribution businesses. And there’s only more uncertainty ahead. Probably the greatest threat (or opportunity, depending on where you sit) is the growing inroads made by e-commerce. The arrival of Amazon, in […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2018-02-22 13:23:482018-02-28 15:16:20Tightening cost and margin controls to weather uncertain times
Many businesses find that as they grow, their warehousing becomes inefficient and drags behind them. Very few businesses have warehouses optimised for productivity, and continuing to rely on labour-intensive processes results in poor resource utilisation and ineffective inventory management. The consequences of inefficient warehousing are numerous and affect all aspects of an organisation, especially revenue […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2017-11-29 14:40:402017-11-29 14:55:27How to gain efficiency with an automated warehouse system
There’s no doubt that gaining control of your stock and learning how to manage it is one of the most challenging things you could do for your business. The best way to think about stock is to treat it like cash – if you wouldn’t leave $100 notes lying around your warehouse, why would you […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2017-10-30 02:55:212017-10-30 14:52:163 reasons why every business should be thinking about inventory control
Does real-time data back your organisation’s decision-making or are you relying on a gut feel approach? With a world of data out there, think about how much more your business could improve if it were backed by actual results and insights from past performance. Many people think leveraging Big Data is unaffordable and too time-consuming […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2017-09-27 15:00:322017-10-02 15:02:35Big Data solutions for businesses: Why Big Data is no longer just for big businesses
Is data driving the business decisions you make in your organisation? Are your business decisions rooted in actual results and insights from performance, or are they just based on gut feel? Small to medium businesses have traditionally relied on gut feel alone to drive decision making. It’s not because organisations are unwilling to crunch the […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2017-08-23 11:34:032017-08-28 16:10:45Big Data for businesses: becoming a data driven organisation
An Enterprise Resource Planning (ERP) platform is a powerful piece of software that encompasses inventory, sales, business management, and accounting systems. If you’re in the market for an ERP system, you’ll know that choosing and deploying one is not a quick-fix job All too often, I’ve seen businesses jump head-first into ERP implementation projects with […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2017-03-27 17:10:102017-03-27 17:15:373 crucial questions to consider when looking for a long-term ERP system
Customer Relationship Management software (CRMs) still remain a hotly debated topic amongst Australian businesses. Should you invest now, or is it a passing trend? But hearing statistics like ‘a CRM can increase revenue by 41% per salesperson’ and ‘on average CRMs deliver a return of $8.70 for every $1 spent’* makes you wonder why so […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2017-02-09 12:52:132017-02-09 13:07:284 customer relationship management (CRM) mistakes Australian businesses are making
The difference between Reactive vs. Proactive business management I’ve spoken with many business leaders across Australia and NZ who feel held back by their systems and processes, and they’re all familiar with many of the same issues… ‘I didn’t know’ / ‘Out of stock again’ / ‘System won’t let me do that’ / ‘finding new […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-12-07 14:10:512016-12-07 14:15:26Reactive vs. Proactive business management. Is your monitoring holding you back?
Implementing an ERP solution is something you’ve probably considered at some point for your business. It’s a smart, strategic investment – and a good one doesn’t come cheaply or easily. But the advantages of investing in the right ERP solution at the right time can be invaluable, perfectly positioning your business for growth and expansion. […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-09-14 13:31:462016-09-14 13:35:16Is your business ready for an ERP solution?
Are great leads the life-blood of your business? Some businesses have no trouble generating enquiries and getting repeat customers. But for many it can be a struggle altogether. Lead generation can even be seasonal and hard to predict – making strategic planning a challenge. Traditionally, most businesses think they need to burn more shoe leather, […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-08-24 11:17:392016-09-14 13:14:22How automated lead generation processes can help you bring in more revenue
In competitive industries such as manufacturing, distribution, or wholesale businesses, continuing to rely on how things have always been done can be the fastest way to being left behind. This is why many Australian businesses are leveraging process automation. While operational change can be daunting – it can often involve a significant investment of time and […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-07-21 07:11:232019-03-20 12:13:134 ways Australian businesses are leveraging process automation for competitive advantage
As a distribution or wholesale company, there are probably a number of Key Performance Indicators (KPIs) that you’re keeping a close eye on. With so many moving parts, you can’t really afford not to. But the best-of-breed companies always seems to do things a little differently, and that includes the wholesale and distribution KPIs they […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-06-21 09:48:452016-06-21 16:24:37Wholesale & Distribution KPIs you need to start tracking right now
If you’re in the manufacturing, warehousing, retail or distribution industries, you understand the challenges of staying up to date with the best inventory management techniques. Working with similar companies across Australia and New Zealand, whenever we discuss inventory, it’s always bout how much everybody just hates keeping track of stock. And due to this disdain, […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-05-25 09:50:252016-05-25 09:50:25Three of the best inventory management techniques every SME should be using
Some business owners seem to regard business process automation with suspicion – they don’t want to see their companies taken over by bots… But in reality, without the ‘bots’ many of the world’s biggest, most profitable companies would never have gotten where they are today. When business process automation is well-planned and implemented, results show […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-05-11 16:04:312016-05-11 16:34:16Business process automation: How to get the most out of your staff
Some business owners seem to regard business process automation with suspicion – they don’t want to see their companies taken over by bots… But in reality, without the ‘bots’ many of the world’s biggest, most profitable companies would never have got where they are today. When business process automation is well-planned and implemented, results show that […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-05-05 09:37:342016-05-05 09:37:34Business process automation: How to get the most out of your staff
The skill every company wants to master is excellent customer service. Because once you’ve got a customer hooked on a great experience, they’ll likely keep coming back for more. However, if they’re disappointed with your service? Most disgruntled customers probably won’t even complain – they’ll just leave. And what may result is an unexplainably dwindling […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-04-06 15:06:122016-04-06 15:29:524 ways the right Customer Relationship Management (CRM) software can help you deliver the best possible customer experience
The skill every company wants to master is excellent customer service. Because once you’ve got someone hooked on a great customer experience, they’ll keep coming back for more. However, if they’re disappointed with your service? Most disgruntled customers probably won’t even complain – they’ll just leave. And what may result is an unexplainably dwindling customer […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-03-30 14:14:272016-03-30 14:29:274 ways the right business management software can help you deliver the best possible customer experience
If you’re serious about growing your business in 2016, no doubt you kicked off the year with a clear plan for growth… But have you considered whether your systems investment is right to support your business’s growth? Unfortunately, when it comes to implementing software, most SME business owners hold themselves back by heavily focusing on […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-02-18 07:47:452016-02-18 07:47:45Systems investment to grow your business: How to ensure a return
Chances are, it’s that time of the year for you: you’ve reviewed your performance in 2015, given yourself a kick in the shins, or a pat on the back, are now looking over the horizon into 2016… what can you do (even) better this year? There’s always one goal at the top of everyone’s list: […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2016-02-11 09:19:102016-02-11 09:19:103 ways CRM software can help you improve customer retention and grow your revenue
As challenging as it may feel at the time, you and I both know, closing a new software implementation deal is only half the battle. Once that’s done, you have to actually deliver your project on schedule, within budget, and to a satisfied client… which in our industry can be easier said than done. Failing […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-12-16 15:23:492015-12-16 16:23:47The top 4 software implementation process challenges getting in the way of a successful project
Growing beyond your spreadsheets Before we get into a discussion around graphical business reporting, take a few minutes to think about your business. You probably already know: What your best-selling product or service is? Which customer buys it most often? Which region it sells best in? But are you thinking about how all this impacts […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-11-25 16:47:302018-09-18 16:39:35How the best graphical business reporting tools help you make better decisions
Growth is good: it’s what we want for all our clients. But business growth also brings with it a lot of change. As you know, when a business grows they find themselves rapidly acquiring more customers, hiring new staff, and requiring access to more and more data to inform their decisions. While everyone wants to […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-11-04 11:21:402018-09-18 16:39:35How the right business management software can keep your clients from outgrowing your services
Many SMEs are still reluctant to invest in CRM (customer relationship management) software, perhaps thinking that such tool are generally more suited to larger businesses. Luckily, this is no longer true. While CRM may have started out as an enterprise-level tool, today there are solutions built specifically for SMEs and their unique requirements. And savvy […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-10-14 14:49:012015-10-14 15:41:46How SMEs are using software to transform their sales processes and drive more revenue
As you are no doubt aware, there are many challenges working in today’s SME environment. Not only do you have to effectively manage the day-to-day business operations, you have to do so with markets that are increasingly competitive, and buyers that are more and more demanding. As we’ve seen happen all too often, many businesses […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-09-30 15:50:142016-05-26 18:41:18How businesses are using CRM software to overcome challenges and improve productivity
It’s no big secret, the landscape of software sales is changing – your buyers want a platform that does more for less, and faster. So ask yourself, what are you doing to effectively cope and adapt to these changes? Having worked with many software implementers across Australia and New Zealand, a few key themes have […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-09-21 15:14:122018-09-18 16:39:35How to take advantage of a changing software industry change to drive sales
In competitive industries such as manufacturing, distribution, or wholesale businesses, continuing to rely on how things have always been done can be the fastest way to being left behind. While operational change can be daunting – it can often involve a significant investment of time and finances – the benefit of updating your processes and […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-08-17 10:33:372015-08-17 11:37:344 ways Australian businesses are leveraging process automation for competitive advantage
Our customers are changing: they are more informed, more demanding, and have far higher expectations than ever before. So, how does one keep up in this new customer-driven environment? You must become customer-focused in your approach to business. And given the rapid pace of change in our market, you can’t afford to put it off […]
https://harmoniq.com.au/wp-content/uploads/Harmoniq-news-180x1801-e1413249869378.png5050mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-07-23 18:19:132015-08-05 09:39:045 things to look for in a CRM to help you communicate with your customers regularly
What you missed if you didn’t attend the CeBIT conference this year By Drew Arthur We’re back from the CeBIT conference and there’s so much we’re keen to share with you. It was a big three days with a stellar line up of inspiring speakers and a vast expo, featuring some of the latest innovations […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo-21.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-06-04 12:52:222015-06-04 17:53:00Towards true customer-centricity in your business
Introducing HARMONiQ Business Tuning software by Micronet Systems We are very excited to officially launch HARMONiQ Business Tuning Software at CeBIT Australia 2015. The launch event will take place at 12.00pm on May 6th 2015 at the HARMONiQ booth (O26), at the CeBIT Expo,Sydney Olympic Park… and you’re invited! We expect HARMONiQ to have a significant […]
https://harmoniq.com.au/wp-content/uploads/harmoniq-business-tuning-software-launching-at-cebit.png20002000mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-04-27 16:08:212015-04-27 17:18:34Transformation in Business Management launching at CeBIT 2015
By Drew Arthur In working with a number of growing businesses, it has come to my attention recently that many business leaders struggle with establishing and maintaining control over the sales processes of their business. Without control, the sales team are left to their own devices and often, this seems to play out in a […]
https://harmoniq.com.au/wp-content/uploads/Harmoniq-news-e1413249892601.png5050mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-03-11 15:34:532015-03-11 16:20:45Stronger control for a more effective, efficient sales process
By Drew Arthur Let’s be honest, your Sales process is probably fraught with inefficiencies. And you’re not alone. A shocking number of Small and Medium Businesses are content to accommodate a significant amount of inefficiency within their sales processes. What they may not realise is how much money they are leaving on the table, or […]
https://harmoniq.com.au/wp-content/uploads/HARMONiQ-square-logo.jpg500500mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2015-02-26 13:07:032019-03-20 13:11:41What your Sales process is costing you
By Drew Arthur If you could elevate the revenue you earn from your median-value customers closer to your top value customers without increasing your head count, would you do it? Of course you would. But how…?
https://harmoniq.com.au/wp-content/uploads/Harmoniq-news-e1413249892601.png5050mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2014-11-19 17:25:472015-04-27 11:31:33Earn more from your median-value customers – without increasing headcount
By Drew Arthur So much depends on a sales quotation: making the sale, generating revenue, and driving the customer relationship forward. But they don’t always get the attention they deserve. We leave it up to the salesperson to do what they will and often, they’re never heard of again. And your sales, revenue, and relationships […]
https://harmoniq.com.au/wp-content/uploads/Harmoniq-news-e1413249892601.png5050mathmarketinghttps://harmoniq.com.au/wp-content/uploads/harmoniq_Accounting_Solutions_Software.logo_.jpgmathmarketing2014-10-15 20:14:322016-10-19 11:54:364 simple steps you can take right now to increase revenue from your sales quotations
How to use business CRM software to increase customer satisfaction – and profits
/in Blog /by mathmarketingThere’s no denying that if you want to grow your business, you need to grow your revenue. But this doesn’t necessarily mean putting all your effort into growing your customer base. In fact, retaining and growing your existing customer base is more cost effective for your business than attempting to gain more customers. Don’t go […]
Utilising workflow automation software to improve productivity and profit
/in Blog /by mathmarketingWhen we think about the factors that could be affecting the profitability of our business, our mind often skips straight to the big-ticket items – sales, cost structures or inventory. While it’s important to consider these bigger aspects, we often forget to think about other smaller inefficiencies that could be present – practices that have […]
How to ensure effective ERP implementation
/in Blog, Product News /by mathmarketingFail to plan, plan to fail. The idea of what a new ERP system and process automation can deliver for your business is exciting – but before you can experience the benefits, you need to undertake a successful implementation. In our last blog, we talked about how to decide whether an ERP system is right […]
Is an ERP system the right move for you?
/in Blog /by mathmarketingThe opportunities and benefits of workflow automation Whenever you’re considering a change in business process, it’s important to know why you’re making the change and what you’re getting out of it – especially when it’s going to affect the entire organisation. Enterprise Resource Planning (ERP) systems are software solutions that automate complex business processes. They […]
Should you be selling online? Discover if e-commerce is right for your business
/in Blog, Product News /by mathmarketingHave you been thinking about online selling? If you are, the good news is that online sales reached $1.5 trillion dollars worldwide in 2016, and over the last 2 years has continued to grow. That number demonstrates that customers are increasingly refusing to be limited by physical boundaries and the need to shop in store […]
Seeking a competitive advantage? Try automation and cost controls.
/in Blog, Product News /by mathmarketingIn my last blog, I spoke about the massive issues caused by manual systems, and how adopting process automation can help you control costs and eliminate these inefficiencies. But in competitive industries such as wholesale, distribution, or retail, you need to do much more than just eliminate inefficiencies. Every dollar counts, so you need to […]
Lost inventory getting you down? Fight inventory shrinkage with process automation.
/in Blog, Product News /by mathmarketingIt’s estimated that Australian wholesalers and retailers lose an average of 1.24% of total turnover per year through various forms of inventory shrinkage. That adds up to a huge amount of money — last year alone, it was estimated that a staggering $4.5 billion was lost due to inventory shrinkage in Australia’s retail, warehousing and distribution […]
3 essential considerations before you implement new margin and cost controls
/in Blog, Product News /by mathmarketingIn a globalised market that is fiercely competitive, your business needs to outperform its competitors wherever and whenever it can. One huge opportunity for competitive advantage is margin and cost optimisation. Last month, we established the importance of introducing tighter margin and cost controls. (And the risks of not doing it.) The next step: how […]
Tightening cost and margin controls to weather uncertain times
/0 Comments/in Blog, Product News /by mathmarketingA decade of blistering change — technology advances, economic uncertainties and rising customer expectations — has shifted the ground seismically for retail, warehousing and distribution businesses. And there’s only more uncertainty ahead. Probably the greatest threat (or opportunity, depending on where you sit) is the growing inroads made by e-commerce. The arrival of Amazon, in […]
How to gain efficiency with an automated warehouse system
/0 Comments/in Blog, Product News /by mathmarketingMany businesses find that as they grow, their warehousing becomes inefficient and drags behind them. Very few businesses have warehouses optimised for productivity, and continuing to rely on labour-intensive processes results in poor resource utilisation and ineffective inventory management. The consequences of inefficient warehousing are numerous and affect all aspects of an organisation, especially revenue […]
3 reasons why every business should be thinking about inventory control
/0 Comments/in Blog, Product News /by mathmarketingThere’s no doubt that gaining control of your stock and learning how to manage it is one of the most challenging things you could do for your business. The best way to think about stock is to treat it like cash – if you wouldn’t leave $100 notes lying around your warehouse, why would you […]
Big Data solutions for businesses: Why Big Data is no longer just for big businesses
/0 Comments/in Blog, Product News /by mathmarketingDoes real-time data back your organisation’s decision-making or are you relying on a gut feel approach? With a world of data out there, think about how much more your business could improve if it were backed by actual results and insights from past performance. Many people think leveraging Big Data is unaffordable and too time-consuming […]
Big Data for businesses: becoming a data driven organisation
/0 Comments/in Blog, Product News /by mathmarketingIs data driving the business decisions you make in your organisation? Are your business decisions rooted in actual results and insights from performance, or are they just based on gut feel? Small to medium businesses have traditionally relied on gut feel alone to drive decision making. It’s not because organisations are unwilling to crunch the […]
3 crucial questions to consider when looking for a long-term ERP system
/0 Comments/in Blog, Product News /by mathmarketingAn Enterprise Resource Planning (ERP) platform is a powerful piece of software that encompasses inventory, sales, business management, and accounting systems. If you’re in the market for an ERP system, you’ll know that choosing and deploying one is not a quick-fix job All too often, I’ve seen businesses jump head-first into ERP implementation projects with […]
4 customer relationship management (CRM) mistakes Australian businesses are making
/0 Comments/in Blog, Product News /by mathmarketingCustomer Relationship Management software (CRMs) still remain a hotly debated topic amongst Australian businesses. Should you invest now, or is it a passing trend? But hearing statistics like ‘a CRM can increase revenue by 41% per salesperson’ and ‘on average CRMs deliver a return of $8.70 for every $1 spent’* makes you wonder why so […]
Reactive vs. Proactive business management. Is your monitoring holding you back?
/0 Comments/in Product News /by mathmarketingThe difference between Reactive vs. Proactive business management I’ve spoken with many business leaders across Australia and NZ who feel held back by their systems and processes, and they’re all familiar with many of the same issues… ‘I didn’t know’ / ‘Out of stock again’ / ‘System won’t let me do that’ / ‘finding new […]
Is your business ready for an ERP solution?
/0 Comments/in Blog, Product News /by mathmarketingImplementing an ERP solution is something you’ve probably considered at some point for your business. It’s a smart, strategic investment – and a good one doesn’t come cheaply or easily. But the advantages of investing in the right ERP solution at the right time can be invaluable, perfectly positioning your business for growth and expansion. […]
How automated lead generation processes can help you bring in more revenue
/0 Comments/in Product News /by mathmarketingAre great leads the life-blood of your business? Some businesses have no trouble generating enquiries and getting repeat customers. But for many it can be a struggle altogether. Lead generation can even be seasonal and hard to predict – making strategic planning a challenge. Traditionally, most businesses think they need to burn more shoe leather, […]
4 ways Australian businesses are leveraging process automation for competitive advantage
/0 Comments/in Product News /by mathmarketingIn competitive industries such as manufacturing, distribution, or wholesale businesses, continuing to rely on how things have always been done can be the fastest way to being left behind. This is why many Australian businesses are leveraging process automation. While operational change can be daunting – it can often involve a significant investment of time and […]
Wholesale & Distribution KPIs you need to start tracking right now
/0 Comments/in Blog, Product News /by mathmarketingAs a distribution or wholesale company, there are probably a number of Key Performance Indicators (KPIs) that you’re keeping a close eye on. With so many moving parts, you can’t really afford not to. But the best-of-breed companies always seems to do things a little differently, and that includes the wholesale and distribution KPIs they […]
Three of the best inventory management techniques every SME should be using
/0 Comments/in Blog, Product News /by mathmarketingIf you’re in the manufacturing, warehousing, retail or distribution industries, you understand the challenges of staying up to date with the best inventory management techniques. Working with similar companies across Australia and New Zealand, whenever we discuss inventory, it’s always bout how much everybody just hates keeping track of stock. And due to this disdain, […]
Business process automation: How to get the most out of your staff
/0 Comments/in Blog, Product News /by mathmarketingSome business owners seem to regard business process automation with suspicion – they don’t want to see their companies taken over by bots… But in reality, without the ‘bots’ many of the world’s biggest, most profitable companies would never have gotten where they are today. When business process automation is well-planned and implemented, results show […]
Business process automation: How to get the most out of your staff
/0 Comments/in Blog, Product News /by mathmarketingSome business owners seem to regard business process automation with suspicion – they don’t want to see their companies taken over by bots… But in reality, without the ‘bots’ many of the world’s biggest, most profitable companies would never have got where they are today. When business process automation is well-planned and implemented, results show that […]
4 ways the right Customer Relationship Management (CRM) software can help you deliver the best possible customer experience
/0 Comments/in Product News /by mathmarketingThe skill every company wants to master is excellent customer service. Because once you’ve got a customer hooked on a great experience, they’ll likely keep coming back for more. However, if they’re disappointed with your service? Most disgruntled customers probably won’t even complain – they’ll just leave. And what may result is an unexplainably dwindling […]
4 ways the right business management software can help you deliver the best possible customer experience
/0 Comments/in Product News /by mathmarketingThe skill every company wants to master is excellent customer service. Because once you’ve got someone hooked on a great customer experience, they’ll keep coming back for more. However, if they’re disappointed with your service? Most disgruntled customers probably won’t even complain – they’ll just leave. And what may result is an unexplainably dwindling customer […]
Systems investment to grow your business: How to ensure a return
/0 Comments/in Product News /by mathmarketingIf you’re serious about growing your business in 2016, no doubt you kicked off the year with a clear plan for growth… But have you considered whether your systems investment is right to support your business’s growth? Unfortunately, when it comes to implementing software, most SME business owners hold themselves back by heavily focusing on […]
3 ways CRM software can help you improve customer retention and grow your revenue
/0 Comments/in Product News /by mathmarketingChances are, it’s that time of the year for you: you’ve reviewed your performance in 2015, given yourself a kick in the shins, or a pat on the back, are now looking over the horizon into 2016… what can you do (even) better this year? There’s always one goal at the top of everyone’s list: […]
The top 4 software implementation process challenges getting in the way of a successful project
/0 Comments/in Blog, HARMONiQ Partners /by mathmarketingAs challenging as it may feel at the time, you and I both know, closing a new software implementation deal is only half the battle. Once that’s done, you have to actually deliver your project on schedule, within budget, and to a satisfied client… which in our industry can be easier said than done. Failing […]
How the best graphical business reporting tools help you make better decisions
/0 Comments/in Product News /by mathmarketingGrowing beyond your spreadsheets Before we get into a discussion around graphical business reporting, take a few minutes to think about your business. You probably already know: What your best-selling product or service is? Which customer buys it most often? Which region it sells best in? But are you thinking about how all this impacts […]
How the right business management software can keep your clients from outgrowing your services
/0 Comments/in Blog, HARMONiQ Partners /by mathmarketingGrowth is good: it’s what we want for all our clients. But business growth also brings with it a lot of change. As you know, when a business grows they find themselves rapidly acquiring more customers, hiring new staff, and requiring access to more and more data to inform their decisions. While everyone wants to […]
How SMEs are using software to transform their sales processes and drive more revenue
/0 Comments/in Blog, Product News /by mathmarketingMany SMEs are still reluctant to invest in CRM (customer relationship management) software, perhaps thinking that such tool are generally more suited to larger businesses. Luckily, this is no longer true. While CRM may have started out as an enterprise-level tool, today there are solutions built specifically for SMEs and their unique requirements. And savvy […]
How businesses are using CRM software to overcome challenges and improve productivity
/0 Comments/in Blog /by mathmarketingAs you are no doubt aware, there are many challenges working in today’s SME environment. Not only do you have to effectively manage the day-to-day business operations, you have to do so with markets that are increasingly competitive, and buyers that are more and more demanding. As we’ve seen happen all too often, many businesses […]
How to take advantage of a changing software industry change to drive sales
/0 Comments/in Blog, HARMONiQ Partners /by mathmarketingIt’s no big secret, the landscape of software sales is changing – your buyers want a platform that does more for less, and faster. So ask yourself, what are you doing to effectively cope and adapt to these changes? Having worked with many software implementers across Australia and New Zealand, a few key themes have […]
4 ways Australian businesses are leveraging process automation for competitive advantage
/0 Comments/in Blog, Product News /by mathmarketingIn competitive industries such as manufacturing, distribution, or wholesale businesses, continuing to rely on how things have always been done can be the fastest way to being left behind. While operational change can be daunting – it can often involve a significant investment of time and finances – the benefit of updating your processes and […]
5 things to look for in a CRM to help you communicate with your customers regularly
/0 Comments/in Product News /by mathmarketingOur customers are changing: they are more informed, more demanding, and have far higher expectations than ever before. So, how does one keep up in this new customer-driven environment? You must become customer-focused in your approach to business. And given the rapid pace of change in our market, you can’t afford to put it off […]
Towards true customer-centricity in your business
/0 Comments/in Product News /by mathmarketingWhat you missed if you didn’t attend the CeBIT conference this year By Drew Arthur We’re back from the CeBIT conference and there’s so much we’re keen to share with you. It was a big three days with a stellar line up of inspiring speakers and a vast expo, featuring some of the latest innovations […]
Transformation in Business Management launching at CeBIT 2015
/0 Comments/in HARMONiQ Partners, Product News /by mathmarketingIntroducing HARMONiQ Business Tuning software by Micronet Systems We are very excited to officially launch HARMONiQ Business Tuning Software at CeBIT Australia 2015. The launch event will take place at 12.00pm on May 6th 2015 at the HARMONiQ booth (O26), at the CeBIT Expo,Sydney Olympic Park… and you’re invited! We expect HARMONiQ to have a significant […]
Stronger control for a more effective, efficient sales process
/0 Comments/in Product News /by mathmarketingBy Drew Arthur In working with a number of growing businesses, it has come to my attention recently that many business leaders struggle with establishing and maintaining control over the sales processes of their business. Without control, the sales team are left to their own devices and often, this seems to play out in a […]
What your Sales process is costing you
/0 Comments/in Product News /by mathmarketingBy Drew Arthur Let’s be honest, your Sales process is probably fraught with inefficiencies. And you’re not alone. A shocking number of Small and Medium Businesses are content to accommodate a significant amount of inefficiency within their sales processes. What they may not realise is how much money they are leaving on the table, or […]
Earn more from your median-value customers – without increasing headcount
/0 Comments/in Product News /by mathmarketingBy Drew Arthur If you could elevate the revenue you earn from your median-value customers closer to your top value customers without increasing your head count, would you do it? Of course you would. But how…?
4 simple steps you can take right now to increase revenue from your sales quotations
/0 Comments/in Product News /by mathmarketingBy Drew Arthur So much depends on a sales quotation: making the sale, generating revenue, and driving the customer relationship forward. But they don’t always get the attention they deserve. We leave it up to the salesperson to do what they will and often, they’re never heard of again. And your sales, revenue, and relationships […]