At any given time, a hundred different things are going on in your client’s business that are all vital to their success. Receiving payments, closing sales, ordering, counting, delivering stock… Just thinking about it is enough to give you a headache.
Having a handle on every part of their business can feel impossible. But it’s also necessary for helping them make the best business decision and ensuring success – which puts you in a tight spot.
I’ve worked with many businesses who struggle to make the best proactive decisions for their business, no matter how hard they work or how smart they are. And a lot of the time, it’s been for the same reason – they have poor visibility.
Are your clients running their business blind?
Poor visibility doesn’t mean your clients don’t know where their staff or stock are. It means they don’t have the data insights that can help them really see what’s going on in their business, and why.
Data – and the information it provides – are the key to staying ahead of the competition, making smart business decisions, and growing your client’s business. But many organisations aren’t utilising data as they should be.
This could be for many different reasons:
- They’re relying on manual processes for some key tasks;
- They’re using disparate systems that don’t work together;
- Data is only examined to find an answer when something goes wrong; or
- Running data reports is too hard and time-consuming.
Some or all of these might be true for your clients – either way, their systems aren’t set up in a way that supports them to make smarter business decisions.
Data is the common thread across all business processes
Data visibility doesn’t just affect one part of your client’s business – it has the power to impact or improve across every single process and department.
That’s why your clients need something that will help all processes, not just some. An ERP system has the power to improve data visibility across the entire business, meaning they’ll be able to have eyes on everything.
I commonly see wholesale and distribution companies struggle with three key areas of business. Take a look at how data visibility and an integrated ERP can improve them :
The lifeline of your client’s business, inventory can be one of the most complex processes your clients deal with. Having proper visibility over every aspect of inventory – products, suppliers, pricing, quantities, orders, warehousing – will help them achieve their main business objective: to sell.
Visible inventory data can not only help your clients sell more through insights into buyer behaviour but can also help them save. Understanding the what, when, and who of their inventory means better strategic buying and ordering decisions. More sales and less cost are good news for your clients and their bottom line.
Customers and Market
While inventory control is important, it means nothing if your clients don’t have anyone to sell it to. With the right data visibility, your clients can identify all kinds of risks and opportunities within their customer market that will help them stay competitive and deliver a high-level of service. This includes:
- What’s selling well;
- How often and what each customer orders;
- Quote follow up; and
- Competitive pricing.
The most powerful thing data can do is show your clients where the problems are. Are they losing sales? If so, why? Is it because of follow up, staff or competitive offerings? With an ERP system, they’ll be able to identify issues and apply the resources to fix them.
Many businesses already use data, but often I see it utilised only when someone’s seeking an answer to a problem. If they’re not proactive and looking at the bigger picture, they miss the opportunity to implement procedural change and stop problems reoccurring. Without complete visibility, they don’t know what they’re doing well and what could be done better.
With easy access to the right data, your clients will have more opportunities to make strategic decisions and better plan for the future through forecasting and performance insights.
Put your client’s data to use with the help of an ERP system
Data already exists in your client’s business – it’s there, ready and willing to help them. It’s just waiting for your clients to implement the right tools.
When it comes to collecting, processing and accessing meaningful business data, nothing is more effective than an ERP system. ERP systems organise and interpret data so that it is:
- Accessible – data can be accessed easily and shared across every team member if needed, in an easily interpretable and reportable mode;
- Integrated – ERP integrates data across multiple systems, processes and departments, to give a wide and overviewed visibility of your client’s entire business;
- Efficient – Have clear and easy access to your client’s data when and where they need it; and
- Accurate – Make sure your clients data is up to date and unchanged, and track any changes or edits that have been made.
HARMONiQ is a fully-customisable ERP system that is built to not only give your clients the personalised business data they need but grow and learn as their business does. So, your clients will never lose sight over their business – no matter how large or fast they grow.
If your clients are considering implementing an ERP system into their business, you can discover more about the process in our eBook ERP Automation: Is an ERP system the right move for my business? Or, click here to contact HARMONiQ for any general enquiries.
Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to help your clients improve their business visibility and data-driven decisions, click here to organise a demo to see how HARMONiQ Business Tuning Software can make a difference to your client’s business.