ERP System automation

Unlock the value in your client’s quotes and turn them into sales with automation

Running a successful and competitive business isn’t easy (or cheap), so it’s important for your clients to find value wherever they can.

There are many different ways managers try to add value and profit to their business: pricing better, buying better, cash control, speed to market… The list goes on.

In my experience though, the place that most value is locked up in is the place most likely to be overlooked: quotes.

Many inventory-based companies provide a significant number of detailed quotes. While a lot of effort goes into compiling the quotes, less emphasis is put on following them up, due to time or staffing constraints.

Your client’s follow-up process doesn’t need to be complex or time-consuming. Something as simple as using an ERP system to automate an email could immediately multiply their revenue opportunities.

Your client’s miss 100% of the sales they don’t follow up

Maybe read that heading again, and reflect.

It doesn’t take much to be able to see the potential value in your client’s quotes – just some simple math. Take the example of one engineering company I’ve worked with.

Their average quote size was around $3000, and they had three staff members, each processing approximately 30 quotes a day.

Now for the math:

3 salespeople x 30 quotes each x 5 days a week x 52 weeks a year x $3000

If you don’t have a calculator handy, I can tell you that that’s just over $70 million worth of quotes a year.

However, their annual turnover was $10 million.

So, how does this happen?

It’s common to break quotes up based on their value:

  • Average (common, every-day quotes)
  • Good (decent sized, semi-regular quotes)
  • Great (the rare, high-value quotes)

Most businesses will put effort into following up the great, and sometimes the good, because they offer more individual value. But most of your client’s annual revenue will be made up of the average sales – so why do they not put in the same level of effort to chase these?

The major issue holding businesses back from pursuing these regular every-day quotes is time. Sales staff are only human – when they’re processing a high volume of quotes each day, they don’t have the time to follow them all up individually.

But like our earlier example shows, this could be causing a huge gap between the sales your clients could be making, and the sales they are currently making.

ERP System automation

Not following up all quotes could be holding your clients back from growth

Give time back to your clients

The habit of only following up high-value deals is a practice that stems from building processes that centre around current or expected revenue, rather than possible revenue.

But when you break it down and see the difference between quote value and sale value, it’s pretty easy to see that if your clients were simply following up more quotes – no matter their value – can easily equal more sales.

Let me cheat a bit and restate the heading I used earlier: Your clients miss 100% of the sales they don’t follow up

But how do you achieve this without your clients staff working longer hours?

The answer is automation.

Workflow automation allows your clients to automatically follow up every quote, without any extra burden on sales staff. By doing this they multiply their chances of customer re-engagement.

By automating a quote follow up email, they’ve automatically increased their chances of making a sale for no extra effort.

An investment in ERP system is an investment in value

This type of automation capability is possible through an ERP system. ERP captures a variety of important customer data for your clients that they can then use to improve their service by not just automating, but customising a follow-up response.

A customised email is proven to be more engaging than a generic one. When it comes to your client’s customers, no one size will fit all. By using an ERP system, they’ll be able to customise their follow-ups by:

  • Time
  • Customer
  • Product or service
  • Quote size
  • Next step

After a customer gets a quote, they sometimes decide they’re no longer interested or would prefer to go elsewhere. But often, it’s simply that they have become busy and forget. Or they need more information. Or just need a little bit of a push.

If your clients don’t follow up, you’ll never know what could’ve been and leave money on the table for their business. If they do follow up, they’re maximising the potential value in every single quote. Your client’s opportunity for increased revenue has multiplied considerably, and their investment in ERP has just paid for itself.

And on top of the increased profit opportunities, they’ll ensure:

  • Their customers get a better, more customised and relevant service;
  • Their costs remain low because everything is automated;
  • Their staff will have more time to focus on high value work.

Your clients can’t invest in more time, but they can invest in better systems. Discover if an ERP system is the right move for your clients by downloading our free ERP automation eBook here.

If you’d like to learn more about the value of ERP implementation, click here to contact HARMONiQ.

Author bio:

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to help your clients gain better control of their inventory management and quotation processes in their business, click here to organise a demo to see how HARMONiQ Business Tuning Software can make a difference to your client’s businesses.

Leveraging inventory management software to increase visibility and reduce costs

Most businesses would say that increasing productivity and boosting profits are two things that are vitally important to them. However, most businesses also engage in inventory management techniques that are draining both time and money from their business.

Manual inventory control processes – which many businesses rely on – cost more than you might imagine. Manual processes result in increased stock holdings, the cost of labour to count it, lost productivity, compounding errors, and lost sales opportunities from customers left dissatisfied.

For inventory-heavy businesses like your clients, having visibility over stock is vital to keeping customers happy and identifying cost-saving opportunities. Manual processes are never going to achieve that – but automation can.

Download HARMONiQ’s Effective Stock Management eBook to discover how your clients can effectively manage stock and control their inventory.

Are your client’s processes creating hidden costs?

Billions of dollars of revenue are lost by inventory shrinkage every year in the warehousing, retail and distribution industries. In most cases, the losses I see are caused by errors and inefficiencies in inventory management.

Working with SME’s across Australia and New Zealand, here are some of the most common costly processes I see.

Inaccurate reporting

Exception reporting – or the difference between expected and actual performance of your client’s inventory – helps control costs and tighten margins. But completing this manually requires endless data entry, stock and data reconciliation. Not only time-consuming, this process has a high incidence of human error – and just one mistake can skew the results of an entire report.

Random ordering:

When your clients are relying on estimations, changing paperwork and guess work to complete stock orders, the chances of getting it right are slim. Your clients risk ordering not enough of what they need, too much of what they don’t – and not being able to deliver what their customers want.

Delayed stock control:

Stocktake has always been an important part of inventory management, but it’s often too little, too late. Manual stocktaking tells your clients little more than what they have and what they don’t – it gives no insight into why losses are occurring, or what they can do to minimise them.

Manual workflows

Workflows from stock replenishment to late delivery notifications to suppliers are still being completed manually – costing your client’s workforce priceless hours and productivity.

When your client’s rely on manual processes to carry out a big task like inventory management, there is the chance for mistakes at every step. These errors are all costing your client’s business money – and they only compound as time goes by.

Guesswork means your clients risk ordering not enough of what they need, and too much of what they don’t

The importance of stock visibility

The common theme in all the problems resulting from inventory management is visibility – specifically, a lack of it. Time intensive, paper-based management systems restrict the visibility of stock across your client’s business.

To successfully order, manage and sell stock, your clients need to know:

  • What stock they have on hand, and what needs to be ordered
  • Where this stock is located, and if it can be transferred between warehouses
  • When a delivery is coming or going
  • How much is being delivered, being bought or being moved

This visibility of what, when, where and how builds a bigger picture and can ultimately tell your clients what many manual processes can’t – the WHY.


Inventory management in warehouse

Stock visibility allows for better inventory reporting, planning and ordering

Automate your inventory management

Automation makes the ‘why’ of inventory management completely transparent. By replacing manual process and disparate systems with inventory management software, your clients can automate and integrate their systems – from POS, to ordering, to reporting – to give all staff 100% visibility of inventory data.

By leveraging automation with inventory management software, your clients can achieve:

  • Precision ordering
  • Appropriate up-selling and cross-selling
  • Accurate reporting
  • Timely variance investigations
  • Automated workflows

And that’s just to name a few – all of which are going to decrease unnecessary expenditure and boost productivity.

In fact, studies have shown that an integrated inventory system results in a 7.5% decrease in the frequency of out-of-stock inventory. That’s an immediate opportunity for increased sales.

Organisations driven by effective inventory control have the edge over their competitors because increased visibility allows them to eliminate inefficiencies and minimise excess – decreasing costs and improving customer satisfaction.

Download the HARMONiQ: Effective Stock Management eBook today to learn more about optimised inventory control.

If you would like to see the impact effective stock management can have on your client’s businesses, then click to request a demo of HARMONiQ and I’ll be in touch shortly.


Author bio:

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to gain better control of the inventory management in your client’s businesses, click here to organise a demo to see how HARMONiQ Business Tuning Software can make a difference to their business.

Downfalls of manual stock inventory control

How inventory management software is solving the 3 big problems of manual stock control

Every aspect of your client’s business is important, but stock could be considered the backbone of their whole operation. After all, it’s what their customers come for – and what brings in the profit.

Unfortunately, I see many businesses that don’t treat their stock like the valuable asset it is. Of course, no-one does this on purpose – but the common practice of manual stock control can cause more damage than you and your client’s may realise.

In 2016 alone, it was estimated that a staggering $4.5 billion was lost due to inventory shrinkage in Australia’s retail, warehousing and distribution sector.

Download HARMONiQ’s Effective Stock Management eBook

The losses don’t stop with physical stock either. They extend to the opportunities your clients are failing to pursue due to being unable to harness their stock data.

Are your clients losing more than they think?

The reason it’s so hard for your clients to notice when their stock is being mistreated is that manual processes have long been the norm, and technological improvements are ignored. And it’s more common than you might imagine – it’s how many inventory and distribution-based businesses run.

But as more businesses realise there are better ways to manage their stock, the more you’ll find your clients falling behind the competition with their manual processes. Here are three reasons why.

1. Your clients lose more – and they don’t know why

Inventory shrinkage is a part of business – but how much is too much? It’s estimated that Australian wholesalers and retailers lose an average of 1.24% total turnover per year.

A lot of this loss is to do with mistakes that stem from manual stock control, including:

  • Damaged stock
  • Missing or wrongly stored items
  • Mislabelling
  • Miscounting
  • Ordering too much or too little

Manual handling isn’t the only problem. When all your client’s inventory information is recorded through paperwork, it could take weeks – or longer – to find where a problem originated. This makes their chance of identifying and rectifying their shortcomings very slim.

2. Staff are working harder, but achieving less

Nothing in your client’s business works in isolation. Every process and action rely on another to make the business work. However, manual inventory control can have a staccato effect on the overall process.

Errors in stock management can lead to an extensive knock on effect, making it hard for your client’s staff to achieve efficient workflows or see purpose and results of their actions.

This is caused by:

  • Poor visibility over inventory, availability and/or deliveries
  • Detailed and arduous tasks that increase the risk of human error
  • Unclear communication between departments, or between two staff in a supply chain

This often results in physical stocking errors, such as over and under purchasing and restocking. It also creates confusion across the business, with sales reps selling unavailable stock and customers receiving incorrect orders.

Downfalls of manual stock inventory control

3. Your clients are left guessing what their customers want

Stock isn’t just about what your clients have, but what they can offer. The disconnect manual control creates between departments of your client’s business mean they have limited visibility over their customers’ needs.

They’re likely to be holding onto dead stock and selling out of in-demand items with little to no warning, tying up capital in the process. Not to mention, incorrectly shaping customer expectations, and affecting their competitive place in the market at the same time.

These factors can all convince customers to go to another supplier – and stay there.

Work smarter, not harder with inventory management software

It can be hard to change what your clients are used to, but if they do what they’ve always done… well, you know the saying. By embracing modern technology, your clients will be able to move their business away from the ‘same old’ and into the future.

One such technology is inventory management software. The same way that manual processes restrict your clients, inventory management software can open doors to new opportunities and capabilities.

Whether it’s a sales team wanting insights into buying behaviour and popular lines, or a warehouse worker who needs to be able to find and deliver an item more efficiently, an inventory management system can help by delivering:

  • Accurate reporting and non-paper-based data for accurate and easy stocktake
  • Real time alerts of stock variances and easy identification of problem areas
  • Flagging discrepancies in performance
  • Insight into consumer behaviour and product demand

The capabilities of purpose-built software open doors not only in the management of physical stock, but the way that stock is communicated and viewed across the business.

automated inventory management

Don’t just apply – integrate, with HARMONiQ

A fully integrated inventory system like HARMONiQ recognises businesses individuality, while also working with the demands of the industry. Businesses that have implemented the technology have been able to eliminate or simplify labour intensive tasks and achieved tangible efficiency improvements:

  • 5% decrease in frequency of out-of-stock items
  • 95% of orders delivered complete and on time
  • 7 times more likely to find and access procurement data needed for decision making

HARMONiQ is an all-in-one platform with advanced inventory management functionality that can help your clients revolutionise their stock and inventory management.

With an integrated solution like HARMONiQ, your clients not only fast-track themselves to a competitive leader but embrace technology to better their business and protect their assets.

Download the HARMONiQ: Effective Stock Management eBook today as your clients next step guide on becoming an organisation driven by smarter warehousing—because their computer system should not be a barrier to implementing an effective stock management process.


Author bio:

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to gain better control of the sales processes in your client’s businesses, click here to organise a demo to see how HARMONiQ Business Tuning Software can make a difference to their business.

Technology can help your buisness grow

Get the results of a big company with the resources of a small one using business management software

Big businesses don’t just start big – they’ve managed to grow over time to become the success stories they are today.

And while some of this can be put down to luck, perseverance or smart investing, there’s one factor that always contributes to their ongoing success – technology.

Traditionally, technology has been implemented by businesses when they become too big to manage manually. But this is no longer the case.

Small and medium sized businesses have started utilising technology to help them achieve the growth they desire – and continue using it to aid operations when they succeed.

Find out if an ERP system is the right move for your client’s business by downloading our ERP Automation eBook

Getting stuck in small business patterns

Big businesses seem to always be in the know – they win sales, and stock the right products. They have carefully thought-out strategies and trackable growth projections.

But they also have more staff, collateral and finances. How can your clients possibly complete?

Often, I see SME’s get stuck in a pattern that stunts their growth, repeating the same behaviours:

  • Practicing reactive management, and dealing with problems as they happen
  • Relying heavily on manual processes
  • Missing sales opportunities and enquiry follow ups
  • Chasing up data but not having the time or knowledge to use it efficiently
  • Spending all their time running the business and not making time for future planning

Simply running everyday business and juggling current needs means there’s no time left to strategically achieve business growth for your clients.

Technology can help your buisness grow

Relying on people power alone can hold your client’s business back from growth

Big benefits of technology

This is where technology comes in. For those who can’t afford to hire the extra manpower, outsourcing your client’s time-consuming and difficult processes to software is a great option.

But the right software won’t only free up your client’s time, it’ll provide capabilities and insights that no amount of staff or manual expertise can deliver.

Create opportunities

Business management software with built in CRM can revolutionise how your client’s sell their products. Yes, CRM’s can hold customer information, but they can do so much more. With the right software and integration, CRM can help your clients:

  • Engage their customers through personalised eMarketing
  • Gain sales insights to know who wants what – and when
  • Automatically respond to sales enquiries so your clients never miss an opportunity
  • Prompt existing customers with new stock lines or special offers

Increase efficiency and productivity

Managing inventory optimally is difficult when your clients are relying purely on manual processes carried out by individual staff members. Good software can speed things up and minimise errors by:

  • Removing the chance for human error in reporting data
  • Alerting your client’s when they need to re-order and automatically re-ordering stock
  • Noting dead or dying stock lines
  • Improving staff productivity and efficiency by removing slow manual tasks and streamlining workflows

Plan for the future

Analyse business data and use it to plan for growth. Business management software can help your client’s create efficiencies by:

  • Uncovering trends that allow them to take a proactive approach to management
  • Improving visibility over all departments, processes and workflows to aid operational decisions
  • Tracking key performance metrics
  • Analysing data and business performance to accurately plan for the future

Business visibility and insights let your clients effectively plan for growth

Size really doesn’t matter

When it comes down to it, big businesses will always have more resources than smaller business. But your clients can achieve the same capabilities just by investing in one: business management software.

HARMONiQ Business Tuning Software is an all-in-one ERP solution that includes financials, inventory, sales, marketing and more.

As a truly customisable and scalable software, HARMONiQ can help your clients achieve growth – and will grow alongside them as they do.

If you would like to determine if an ERP system is the right move for your client’s business, download our ERP Automation eBook to learn more.

If you would like to discuss how you can start leveraging great technology to achieve significant efficiency improvements in your client’s business, please call me on (02) 9542 2000 or email me at

Author bio

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping small businesses overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to gain better control of your client’s business, click here to see how HARMONiQ Business Tuning Software can make a difference to their business, or click here to get in touch.

CRMs help you understand your customers buying behaviour

How to use business CRM software to increase your client’s customer satisfaction – and profits

There’s no denying that if you want to grow your client’s business, you need to grow their revenue. But this doesn’t necessarily mean putting all your collective effort into growing their customer base.

In fact, retaining and growing an existing customer base is more cost effective for your client’s business than attempting to gain more customers.

Don’t go advising your clients to ditch the marketing budget and increase their sales team’s upselling KPI’s too quickly, though. If your clients are going to try and boost their profits by utilising current customers, they need to effectively balance their wants with customer needs.

The best way to do that? Improve their customer service capabilities by utilising integrated business CRM software.

CRMs can increase customer satisfaction

Maximising the opportunities in your client’s current customer base can be just as profitable.

When customer service gets left behind

A lot of businesses – especially those experiencing growth – can find it hard to manage their customer relationships.

Whether it’s your clients failing to keep in regular contact or taking too long to follow up on a request, it’s not hard for them to find themselves slipping behind the service standard.

In this day and age, nearly every sales interaction people have is instant and personalised – and they’ve come to expect nothing less. If a customer isn’t receiving the service they expect, they’ll go somewhere else.

In my experience working with small and mid-sized businesses, the business processes that lead to poor customer satisfaction are common ones, including:

  • Disparate customer and sales data
  • Clunky or non-existent sales processes
  • An inability to interpret customer information
  • Reliance on manual procedures

Any one – or a mixture – of these problems means your clients are not able to offer their customers high level service – and that they’re missing easy opportunities to maximise their profits.

Information is the key to success

The information your clients gain from their customers with every interaction (like their preferences and buying habits) are invaluable to their business – it’s what they can use to their advantage to not only improve profitability but take their customer service above and beyond.

But if this information is lost in a sea of bad processes, different systems and the memories of multiple sales people, your clients can’t use it to their advantage.

For your clients, being able to have easy access and reporting capabilities to interpret this data gives their team the immediate ability to:

  • Identify buying trends
  • Highlight cross selling opportunities
  • Offer their customers what they want before they even know what that is

Your clients need to treat their data with the respect it deserves – and in return it will give them what they need to increase their customer satisfaction and in return, their profits.

CRMs help you understand your customers buying behaviour

Understanding customer buying behaviour can be very advantageous for your client’s business in the long term

Give your client’s team a helping hand with HARMONiQ business CRM software

It’s easy enough to say, but actually harnessing your client’s existing information to improve their service is hard to achieve without a quality, integrated CRM system.

HARMONiQ business CRM software supports your client’s sales team by bridging any services gaps and handling tedious admin procedures, so their staff can get back to what they do best.

And how does this service upgrade increase your client’s profits? Well, if they invest in a fully integrated ERP system like HARMONiQ, their CRM will work in conjunction with their existing system to provide unparalleled visibility and automation capabilities.

This will give your clients the ability to create and pursue selling opportunities that didn’t exist before.

  • Send automatic responses or follow ups, so they never miss a job request
  • Set up automatic reminders for regular customers, with the option to simply ‘reorder’ their usual products
  • Alert customers to newly available stock lines
  • Tell when an order is missed or deviates from the norm, so they can follow up
  • Create and enforce clear sales processes that can be followed by their entire team, so they never miss a sale

These are just a few of the ways HARMONiQ can help your clients optimise for exceptional customer service to achieve profit growth. As a truly customisable and scalable software system, HARMONiQ is designed to grow alongside your client’s business.

If you would like to discuss how you can help your clients start leveraging great technology to deliver exceptional, consistent customer service, let me know, or please call me on 02 9542 2000. Alternatively, you can request a free customised demo of our software below.


Author bio

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to gain better control of the sales processes in your business, click here to see how HARMONiQ Business Tuning Software can make a difference to your business, or click here to get in touch.

Workflow automation

Utilising workflow automation software to improve productivity and profit

When we think about the factors that could be affecting the profitability of your client’s business, our mind often skips straight to the big-ticket items – sales, cost structures or inventory.

While it’s important to consider these bigger aspects, we often forget to think about other smaller inefficiencies that could be present in our client’s businesses – practices that have become part of everyday business that are innocuously adding up.

Your client’s staff are a significant but vital business cost. However, if they are not helping their staff to do their job as well as they possibly can, your clients are lowering the return on the money they’re investing into them.

Poor productivity is exacerbated by disorganised business structures reliant on manual processes. By adopting an integrated business solution that offers process automation, your clients can once and for all rid their business of inefficiencies and re-focus on their big-ticket items.

Discover how your clients can benefit from an all-in-one ERP system by downloading the free margin and cost control e-Book.

From little problems, big ones grow

There could be several mistakes your clients and their staff are making every day that you didn’t even know are affecting their productivity. Processes your clients see as “normal” are actually adding up to significant and unnecessary costs.

Some of the more common ones I see are:

Using staff as data collectors

Correctly storing and analysing data is important for determining business performance – but the way many businesses go about it is clunky and inefficient. Storing information across different systems, databases and/or spreadsheets means your client’s staff are wasting time just trying to access the data – let alone actually going through it. On top of this, your clients risk data being entered multiple times, incorrectly or not at all. Remember, they’re paying for this time – and their business is relying on this data.

Process automation

Manual data entry is time consuming, expensive and error prone

Not establishing (or maintaining) best practice

Not establishing best practice processes can waste a lot of time and create inconsistency across the business. But even if you and your clients have spent the time establishing these processes, by not setting up a system that can communicate and enforce their use across all staff and procedures, you’ve wasted your collective time – and are allowing inefficient practices to continue to take place.

Wasting time and resources on manual processes

There are many tasks within your client’s businesses that are tedious and time-consuming, but are incredibly important and necessary to keep everything running smoothly. By ignoring the option of automation and having staff undertake these processes manually, your client’s business can face all sorts of issues that affect productivity and growth, including:

  • Wasted staff time
  • Higher wage costs
  • Neglect of other tasks
  • Lower staff morale

Eliminate inefficiencies by building a strong foundation

When your clients are checking, double checking and repeating every other job or process in their business they will waste time and drive costs up exponentially – as well as frustrate everyone involved.

To avoid the economical and emotional costs of inefficient, manual processes, you and your clients need to establish a business environment where doublechecking isn’t required.

Automating previously draining manual processes by engaging an integrated business solution, will result in:

  • A centralised, accurate and easily accessible data system
  • A clear source of best practice and business procedures
  • Visibility across all workflows
  • Staff knowing exactly what they should be doing, why and how
  • Increased productivity through the elimination of laborious manual tasks
Workflow automation

Workflow automation increases productivity and decreases costs

Tick all the boxes with workflow automation software

Workflow automation software is an integrated business solution that can eliminate a lot of the problems that stem from staff inefficiencies that lead to poor ROI.

A well implemented workflow automation software that integrates all aspects of business – from financials to CRM to inventory and customer support – offers your clients the ability to:

  1. Easily identify inefficient processes, and correct them, saving your clients the costs of poor productivity
  2. Store and access all information in one system, so poor habits or confusion over procedure won’t be able to sneak back in to your client’s businesses.
  3. Empower staff to do their job – and do it well. Eliminating tedious manual tasks, gives staff the opportunity to excel at their job while helping the business succeed.

Finding the right software is key – each system is designed differently and ensuring full integration that supports your client’s businesses and staff’s unique needs is paramount.

HARMONiQ is the first software in the industry that can be fully customised to any business. It provides simple but powerful capabilities that can grow and change as the business does – ensuring efficiency, productivity and profit opportunities can continue to increase.

Discover how your client’s businesses can benefit from an ERP system by downloading the free margin and cost control e-Book.

If you would like to discuss how you can start leveraging integrated workflow automation software to achieve increased staff productivity and process efficiency in your client’s businesses, please call me on (02) 9542 2000.

Author bio

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to gain better control of the sales processes in your business, click here to see how HARMONiQ Business Tuning Software can make a difference to your business, or click here to get in touch.

ERP benefits

How to ensure effective ERP implementation for your clients

Fail to plan, plan to fail.

The idea of what a new ERP system and process automation can deliver for your client’s business is exciting – but before they can experience the benefits, they need to undertake a successful implementation.

In our last blog, we talked about how to decide whether an ERP system is right for your client’s business – if you’ve decided that it is, you’ll want to keep reading. Or, download HARMONiQ’s ERP automation eBook for a complete breakdown of ERP implementation techniques.

The transition period of system implementation is critical to the success of your client’s ERP further down the line – simply investing in process automation technology does not guarantee your clients a seamless journey to success and growth.

Not only is an ERP system an investment of time and money but it will affect the way your client’s employees do their job, the future capabilities of their business and their capacity for growth.

With stakes this high, successful implementation can prove to be make or break.

Poor approach, poor result

The ERP implementation itself can only fail if you and your clients allow it to. Taking a back seat and assuming the vendor and the technology can do all the work for your clients will result in:

  • Your clients receiving a system that’s not right for them

During the implementation phase, the ERP vendor will work to customise the system to best suit your client’s business needs (within the limits of the technology). Your clients failing to establish specifically what they expect and need from the system – or focusing on the fancy features instead of must-haves – will see deliverance of a system that doesn’t meet your client’s process automation needs and can’t be utilised to its full potential.

  • Not achieving goals

If your clients can’t clearly outline what quantifiable targets they want to reach with the help of the ERP system, chances are that not only will it be difficult to customise, but they could face problems convincing their staff to get onboard with such a big change. If your clients don’t know what their goals are, they should be reassessing their decision to implement ERP in the first place.

  • Experiencing people problems

Your clients failing to get their staff involved with the transition and not establishing open paths of communication will result in an incredibly disjointed ERP implementation experience. Failure to consider the human impact of change leads to:

  • Technology that doesn’t suit your client’s staff needs
  • Staff dissatisfaction
  • Staff unable or unwilling to utilise the technology
  • Discovering problems (or better ideas) after implementation.

The result of all these factors is a system that doesn’t automate the processes your clients desire and ultimately, a waste of time and money.

ERP Implementation

A poorly implemented ERP system can cause all kinds of headaches

Cover all your client’s bases

Before your clients start their ERP implementation – or even source a vendor – they need to carefully think about their expectations, goals, and unique business requirements or parameters. Your clients can never be too prepared, especially when it comes to ERP systems.

Chances are your clients won’t be going through this process again for quite some time, so it’s worth them putting in the effort to make sure they’re getting just what they need, and that the system they implement now will continue to benefit their business through future periods of change and growth.

No one knows your client’s business like they do. Using their employee experience and knowledge, past limitations and future goals, they have the ability to build a strong foundation for their new ERP system.

Keep in mind that before – and throughout – the implementation journey, your client’s need to consider:

  • Business trajectory
  • Processes that can benefit from optimisation/automation.
  • Each role that will be affected (and how)
  • Their quantifiable business targets
ERP benefits

The benefits of an ERP system can be endless – if you plan correctly

Get out what you put in

The path to ERP is not walked alone – your client’s ERP vendor will be their partner through the process. Their ERP vendor will be there to provide them with expertise they need to realise desired benefits and process automation. However, it’s important not to expect too much from them, as they can’t do all the work for your clients.

Your client’s best chance at a positive ERP implementation and system transition is through building a specific pre-implementation plan.

This plan allows your client’s entire business to be ready for the changes the ERP system will bring, and ensure they’re getting the best ROI. Some helpful elements to ensure is included in your client’s plan are:

  1. Project objectives – Why are your clients implementing the system? What business goals are they wanting it to help them achieve?
    What process automation are they seeking?
  2. Project team – Designate a representative from every department that will be affected by the change and have them take ownership of a particular area of the implementation based on their expertise.
  3. Discovery – Make time for you ERP vendor to learn the ins and outs of your client’s business processes and future goals, so they can build a system that reflects this.
  4. Change management – Form a strategy and team to handle the human impact of the change and drive communication throughout the business

It can be easy to get caught up in the end result – but to ensure your client’s make it there, preparation is key.

For a step-by-step walk through of how to approach and build a pre-implementation plan, download the HARMONiQ ERP Automation eBook. Here you can find all the most commonly asked questions about ERP’s and read a more in-depth overview of the implementation process.

Is an ERP system the right move for your clients?

The opportunities and benefits of workflow automation

Whenever your clients are considering a change in business process, it’s important to know why they’re making the change and what they’re getting out of it – especially when it’s going to affect their entire organisation.

Enterprise Resource Planning (ERP) systems are software solutions that automate complex business processes. They can give companies the power to streamline operations and increase performance efficiency that would otherwise be slowed down by clunky manual processes.

While they might sound like the one solution to all your client’s operational problems, it’s important not to jump in without fully considering your client’s company needs transitioning to an ERP is a serious investment, both economically and time-wise.

So how do you determine if an ERP is the right choice for your client’s company?

In this month’s blog I discuss what you have to think through before deciding if an ERP system is right for your client’s business. Alternatively, you can download HARMONiQ’s ERP Automation eBook for a more in-depth analysis.

Are manual processes slowing your clients down?

There are many ways in which inefficient manual processes can negatively affect business operations, but here we will be focusing on three that are often deemed the most important by businesses considering a system change.


It’s true that ERP system implementation comes with a cost, but many businesses overlook the cost they’re already wearing due to inefficient processes.

While manual processes can work well for some smaller companies, a lot of the time they can be costly for larger businesses or those striving for growth. These costs can be large and plentiful, caused by:

  • Lost productivity through time-consuming manual work
  • Extra staff needed to complete processes
  • Repetition of tasks due to human error
  • Loss of stock due to poorly maintained manual records
  • Lost customers due to stock unavailability

These are direct costs, as well as indirect costs associated with loss of time and staff productivity. The latter can often be overlooked by companies – especially if ineffective manual processes have become the norm.

Inventory Management Process

Manual inventory management can be a messy and expensive process


While your clients don’t want to just implement a new system because everyone else is, it’s important to understand their competition and the services they are offering.

If your clients competitors have already implemented workflow automation and are making the most of the benefits, there’s a real chance they’re improved processes are drawing in customers – customers that could be coming to your clients. If your client’s processes are slow, difficult and time-consuming, they aren’t able to go above and beyond for their customers to achieve sales growth.

In this day and age, information is much more accessible, allowing customers the privilege of shopping around and doing their research. If a competitor can offer faster, more accurate and a more cost-effective service than your clients, chances are they’ll score the business.


If, like many companies, your clients want to achieve growth and see your business prosper, it’s unlikely their current processes will support them in this goal.

It is next to impossible to experience and sustain growth with a paper-based system and manual processes. As your client’s business starts to grow, how are they going to:

  • Review, keep track and store paperwork and business documents?
  • Store, distribute, track and manage an increased inventory?
  • Train staff and keep them up to date on all business operations?
  • Take care and keep track of every customer?
  • View all business data to gain visibility of overall business performance?
Inventory Management Paperwork

More business means more paperwork – are you prepared?

Know where your clients stand

You can now see how important it is to take a thorough look at your client’s business practices – unnoticed costs and roadblocks can often be discovered hiding in plain sight.

Now you know what to look for, you will have a better ability to determine your clients need for workflow automation. You should be considering:

  • The cost of implementing an ERP vs. the cost of keeping things the same at your client’s business
  • The projection of your clients industry and the paths their competitors are taking to further progress their business and boost sales
  • Whether your client’s current practices can support them through periods of growth without compromising on service delivery

When you really consider it, it’s likely you’ll find that manual processes won’t let your clients continue a consistent offering through growth periods.

This is a good sign that your clients should be looking for a way to update their system through workflow automation, which can provide the biggest reward for the smallest investment.

Look to the future with workflow automation

Implementing an ERP system is the most efficient way to achieve workflow automation across your client’s business. ERP’s are fully integratable, and can streamline processes throughout your entire operation, including:

  • Warehousing and Distribution
  • CRM
  • Inventory Management
  • Sales
  • Reporting

Allowing an ERP to simplify and automate your client’s business processes removes the chance of error, saves time and money, increases staff productivity and will allow for growth without interruption.

If you’re considering implementing an ERP system into your client’s business, you can discover more about the process in our eBook ERP Automation: Is an ERP system the right move for my business? It will also give you a more extensive idea of the benefits and capabilities of ERP’s, so you can make a clear and objective decision regarding the suitability for your client’s business.

Next month, I will be talking about the most efficient way to implement an ERP system.

If you would like to discuss this further, please email me at – I am always happy to have a chat.

Should your clients be selling online? Discover if e-commerce is right for their business

Have your clients been thinking about online selling?

If they are, the good news is that online sales reached $1.5 trillion dollars worldwide in 2016, and over the last 2 years has continued to grow.

That number demonstrates that customers are increasingly refusing to be limited by physical boundaries and the need to shop in store or fill out manual orders. So, there are some huge opportunities to expand into e-commerce in order to tap into that market.

But is it worth it for your client’s businesses?

With so much potential revenue waiting for them, it’s a smart move to start weighing up their options and considering the viability of an e-commerce website for their business.

Online Selling

Online shopping is one of the largest and fastest growing industries in the world.

Taking the first step into the world of e-commerce

For businesses who engage in traditional offline selling practices, deciding to sell their products online is a new terrain and may seem intimidating at first. There are many questions to ask yourself, including:

  • How will their customers benefit from an e-commerce site?
  • How much is an e-commerce site going to cost them?
  • How will they set up the site?
  • Who will set up the site?
  • When is the right time to launch?

But, before your clients even begin to go down that rabbit hole, they need to weigh up what they would like to achieve with online selling. Then collectively you can determine whether or not e-commerce actually has the capability to achieve these goals for your clients.

If your clients already know that e-commerce is a direction they want to take, our Selling Online e-book, is a complete guide to everything they need to know to get them started on their e-commerce journey. But, if they’re not sold on the idea yet, read on.

Your client’s objectives vs. e-commerce capabilities

For any business, it’s safe to assume that they’re always looking for new ways to make their processes more efficient, grow their business and make more money.

That’s why e-commerce and the opportunities it creates (and the needs that it can fulfil) is so exciting.

Let’s take a look at the 3 most common needs businesses are wanting to fulfil with online selling.

1. Increasing their customer reach

The beauty in your clients having a smaller customer base is how well they get to know their customers, so there are definitely some advantages to staying traditional. By building stronger relationships, your client’s customers will often become advocates for their brand and spread positive word-of-mouth to their network.

While traditional bricks and mortar businesses are limited to the customer base that surrounds the vicinity of the store or warehouse, one-on-one customer engagement is still an extremely important part of selling. Being able to speak directly to customers about their needs, issues and the value your client’s products offer will provide them valuable guidance.

For these reasons, sticking with traditional practices is a totally viable business option. But, when it comes to e-commerce, your clients can gain access to an entirely new customer base — and boost their sales volume as a result.

With e-commerce, it’s possible to reach thousands of new customers (potentially from anywhere in the world), at any time of the day or night. Traditional business hours no longer matter, as customers can complete their orders 24 hours a day, 365 days a year.

And even better than that?

Your clients, as the merchant, wouldn’t need to dedicate any extra resources to support it.

2. Increased workflow and supply-chain efficiency

While front-facing operations are a huge part of selling online, there is a whole other side of online selling that involves processing customer orders and getting them out quickly and efficiently.

When set-up correctly, e-commerce sites are a cost-effective way to streamline your client’s workflow processes by eliminating manual, labour-intensive processes and replacing them with automation.

e-commerce platforms can help your clients to:

  • Streamline order processes
    Manage all incoming orders from a centralised location, leading to larger volumes of orders that can be filled daily.
  • Increase order accuracy
    Maintain order accuracy, even during busy times of the year like major sales and Christmas.
  • Complete inventory visibility
    Having accurate, real-time views of their product inventory will enable them to maintain accurate orders.

However, if your client’s currently operate warehousing facilities but they aren’t currently selling online, these systems are still able to be utilised with mobile warehousing solutions.

Your clients don’t necessarily need an e-commerce site to automate their warehouse processes, but seamlessly integrating the two will make the buying process a lot easier for them, and their customers.

e-commerce and distribution integration

Seemlessly integrate e-commerce and distribution operations.

3. Achievement of financial goals

If your clients are after quick, short-term financial gain, e-commerce may not be the right move for their business. Online selling is much more of a long-term investment that will cost them at first but will certainly earn back its value very quickly.

They need to be aware that there will be initial set-up costs to get their site up and running. But, before they even get to that stage, there will be lots of time (and money) spent on strategy and planning to get the right solution for their business and — more importantly — their customers.

In saying that, in the long-run, e-commerce is an extremely successful and sustainable business model. The operational costs are far lower than traditional bricks-and-mortar, and marketing automation functions will lower the total number of employees required to run your client’s business. This will result in outstanding long-term ROI, and the initial set-up costs will quickly be forgotten.

Selling Online

Online selling isn’t a quick fix, it’s a long-term financial investment.

There’s no question that more and more businesses are turning to digital, driven by customer demand. But that doesn’t mean it is the right move for your client’s businesses to move online — yet.

In order to be successful, your clients will need thorough planning, and be supported by well-chosen technology that suits the needs and wants of their business and their customers. Check out the Selling Online eBook for more information about assessing if your client’s business is ready for online selling.

Are your clients thinking about online selling?

HARMONiQ has helped a wide range of retail, warehousing and distribution business make a successful and seamless switch to a fully integrated e-commerce solution which maximised their sales and ROI.

We’re using that expertise to keep you informed about your client’s selling online options. That’s why next month, I’ll talk more about ensuring their transition to selling online is a success. Meanwhile, why not learn more: download HARMONiQ’s “Complete Guide to Online Selling” e-book.

Here you’ll find a complete overview of all the planning and resources your clients need to invest in, so they can effectively facilitate the launch of a successful e-commerce platform.

And if your clients would like to see first-hand how our system can help them seamlessly transition to online selling, click here to request a demo and I’ll be in touch shortly.

Author bio:

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If your clients want to gain better control of the sales processes in their business, click here to see how HARMONiQ Business Tuning Software can make a difference to their business, or click here to get in touch.

Seeking a competitive advantage for your clients? Try automation and cost controls

In my last blog, I spoke about the massive issues caused by manual systems, and how adopting process automation can help your clients control costs and eliminate these inefficiencies.

But in competitive industries such as wholesale, distribution, or retail, your clients need to do much more than just eliminate inefficiencies. Every dollar counts, so they need to be looking for ways to both cut costs where necessary and invest in long-term solutions that will be more cost-effective.

Every business is striving to stay competitive with innovation, technology and improved processes. That means your client’s businesses need to be too. Because continuing to rely on how things have always been done can be the fastest way for them to get left behind.

When I previously spoke about process automation, I talked about how it can help your clients achieve:

  • Increased staff productivity
  • Streamlined reporting
  • Better management of suppliers
  • Improved customer satisfaction.

Which ultimately all results in tighter costs and margin controls — and therefore, more revenue.

You might think that the intricacies of increasing cost controls can be daunting and complex, but it’s been laid out in an easily understandable way in HARMONiQ’s Controlling Margin and Costs eBook.

Process Automation

Unsure where to cut costs, and where to invest? Find out in the eBook

The eBook will go into more detail about the various processes and changes you can implement in order to control costs, but today I’m bringing you the top 3 methods of leveraging process automation. These will increase your client’s capability to control costs and give a huge leg-up on your ability to be competitive.

Every dollar counts: 3 ways process automation can control costs and boost your client’s competitiveness

  1. Eliminate double-handling

Technology can make or break your client’s business. While the right kind of tech can boost their efficiency and productivity, the wrong kind could be their downfall.

This is especially the case if they have multiple systems working in isolation. This creates a huge number of issues, one of the most significant being an extreme amount of double-handling. This includes:

  • Importing and exporting data between different systems
  • Entering the same data multiple times
  • Re-entering data if there’s errors and inconsistencies

Obviously, this level of inefficiency is going to rapidly increase costs, not help control them.

Double-handling is a constant adversary for retail, warehousing and distribution businesses, and process automation is one of the only ways to guarantee victory over it.

Businesses who use software that integrates all aspects of their operations (accounting, inventory management, customer service, eMarketing, etc.) can easily identify and eliminate instances in which staff duplicate their efforts, make errors, or repeat data entry.

  1. Streamline your client’s reporting

Monitoring your client’s KPIs through robust reporting is a great way to ensure their business stays on the right track and is effectively controlling costs.

Many business executives think this means having to dedicate significant resources towards data compilation and analytics. But is that really the case?

Of course not!

Automated reporting is an opportunity being seized by businesses who want to gain a competitive advantage.

By making full use of their reporting tools, leading businesses generate reports to ensure that:

  • Financials are on track
  • Variances are investigated immediately
  • Sales staff are held accountable for their targets
  • Generating pipeline analytics is fast and easy

So not only does process automation allow your clients to track how they have done in the past, it can also help them plan intelligently for the future.

  1. Engage your client’s customers

Businesses frequently rely solely on staff to action follow-up tasks and respond to customer enquiries. This almost inevitably results in some tasks falling through the cracks, which means missed opportunities and a compromised customer service record.

That’s hardly ideal if your clients are trying to remain competitive — especially if they are relying on referrals or return business to boost their bottom line.

This is where I’ve seen businesses use their CRMs (Customer Relationship Management systems) to intelligently achieve significant advantage in customer satisfaction. Some examples of what they do:

  • Automatic follow-ups to quotes
  • Targeted emails to touch base with existing customers every few months
  • Personalised follow-up emails to customers who have deviated from their usual buying habits

By using a CRM to automate these tasks, your clients could be saving time and effort for their staff, while also continuing to maintain meaningful relationships with their customers and drive increased sales and cost controls.

Seize the automation opportunity

The endless benefits of process automation don’t just stop there. If your clients are trying to stay competitive and you want to know more about methods for controlling costs, then check out HARMONiQ’s Controlling Margins and Costs eBook.

Process automation software

Boost your efficiency and competitiveness with process automation and integrated operations

As strong advocates for automation, we’ve helped businesses leverage technology to increase their efficiency and profitability with our HARMONiQ Business Tuning Software.

It’s a unique platform that gives your clients:

  • Full integration by incorporating all operations into one platform — totally streamlining their business.
  • The ability to track key performance metrics, as well as pipeline analytics, allowing your clients to forecast their outcomes and make more informed decisions.
  • Automation of simple selling and sales support tasks, such as sending follow up emails for quotes, or setting reminders for follow up calls.

These are just a few of the ways HARMONiQ can help your clients optimise their business processes and gain that edge they need. As a truly customisable and scalable software, your clients can leverage HARMONiQ to drive significant efficiencies, while also ensuring that the software will continue to grow alongside their business.

If you would like to discuss how you can start leveraging process automation for your clients and other great technology to achieve significant efficiency improvements in their businesses, please call me on 02 9542 2000.

Author bio:

Drew Arthur is the Managing Director of Micronet Systems and is focused on helping business leaders overcome inefficient sales, inventory, and customer relationship management practices by leveraging cutting edge technology. If you want to gain better control of the sales processes in your client’s business, click here to see how HARMONiQ Business Tuning Software can make a difference to their business, or click here to get in touch.